Alumni Talk: Beyond Products – How E-Commerce is Redefining the Service Ecosystem

Alumni Talk @ GLBIMR! 🌐
We were honored to host our distinguished alumna Ms. Parnika (E-commerce Manager, Amazon) for an insightful online session on “Beyond Products: How E-Commerce is Redefining the Service Ecosystem” (18th Sept 2025).

✨ Key takeaways included:
✔️ Leveraging AI for customer satisfaction & loyalty
✔️ Role of Chatbots & ML in service delivery
✔️ Enhancing internal service quality with AI
✔️ Data personalization for unique experiences
✔️ Emerging innovations shaping the future

💡 A big thank you to Ms. Parnika for inspiring our PGDM 2024–26 Marketing (Service Marketing) students with real-world perspectives and industry wisdom.

Such alumni interactions enrich learning and strengthen the academia–industry bridge. 🌟

#GLBIMR #AlumniTalk #Ecommerce #FutureReady #glbimr

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